We invite you to read the terms and conditions of purchase that govern the offer and purchase of products via the online store included in this website. By using this website, you are bound by these conditions. We recommend that you read them carefully. If you do not agree with them, you must leave the site.


These terms of purchase apply to all sales of SERCALIA, S.L. products made through the website (hereinafter "Website").

When you place an order, you guarantee that you are over 18 years of age and that you have the legal capacity to enter into binding contracts. Orders can only be placed to buy goods without resale.

Any resale or distribution of products purchased on the site is strictly prohibited.

We reserve the right to cancel fraudulent, false or speculative orders, as well as orders requested by a customer with which there may be a difference / controversy in previous orders, or in case of reasonable doubt that may lead us to think the customer violates any of the specified terms of purchase or is involved in a criminal activity.

We can update these terms of purchase and legal notices at any time. You can always view and print the updated version of both texts by clicking on the links "Terms and Conditions" and "Privacy Policy and Legal Notice".

Obligations of the user

As a user, you are obliged to communicate to all data necessary to access and use the services of this site. These must be true and current and you are aware that we can use them to contact you if necessary.

It is essential that you provide all the information that we classify as mandatory because, if we do not do so, we will not be able to place your order. We will not be responsible for any delays or failure in delivery resulting from the error or omission of this data. The user must make good use of the services included in the website, always in accordance with the law and must not carry out any activity that hinders or interferes with its operation.

Security measure

We will establish all reasonable mechanisms at our disposal to ensure the security of your personal data. However, you agree that no data transmission over the Internet can be secured against unauthorized access and can not hold us responsible for any breach of security except in the case of negligence on our part. Likewise, you must adopt the necessary security measures, both personal and material, to maintain the confidentiality of your username and password, and immediately notify us of the loss, loss, theft, misuse, theft or improper access of your username and password, as well as Your knowledge by third parties.


All products offered on this site are sold directly by SERCALIA, SL with CIF B66568262 and address to the address C / Casp, 116 08013 Barcelona (Barcelona), registered in the Commercial Register of Barcelona, ​​Folio 192, page 471155, volume 44912 , first registration.

2.1. Purchase procedure

You can browse the website until you find the desired article. Once located, click on it to access all the detailed information offered by the site. From there, you can add the item to your purchase. If you place an order for the first time with us, you will be asked to register by entering your email address and a password with which you can create and access your account. In the case of a registered user with an active account, you must enter your email and password and the system will recognise your data. Once in your account, you can continue your purchase and finally confirm the order.

2.2. Offer coverage

The delivery area of ​​these items is limited to Spain (including the Canary Islands and the Balearic Islands, Ceuta and Melilla) and the rest of the world. By accepting the order, you confirm that you are a resident customer in one of these areas. Any other shipping address will automatically cancel the order.

2.3. The availability

All orders are subject to availability. We are not responsible for the lack of stock or unavailability of products.

Check the selection of items available for sale through the website, since not all items that we can offer in our stores or that may appear in catalogs, websites or other types of presentations are available for this type of sale.

If a product was not available once the order was placed, you would be informed as soon as possible by email or by phone and it would be cancelled.

If you have any questions, it is recommended to contact our company for customer service.

2.4. Contract with SERCALIA, S.L. and acceptance of the order

The order will be accepted by us only when the amount has been debited from your account. After confirming the purchase, you will receive an e-mail as an acknowledgement of receipt, but this does not imply that the order has been accepted as they will be subject to our subsequent verification and acceptance.

We will confirm the acceptance of the order in an e-mail in which we will inform you that the order is being sent. It is only then that the contract between you and us will be formalised, and only for the related items in said shipping confirmation.

2.5 Confirmation and cancellation of orders

Before completing your order on the website, you can review all the details associated with it (amounts divided into all necessary items - taxes, shipping costs, selection of items, etc.), so to be able to correct what you consider necessary.

After confirmation, it will not be possible to modify or cancel the order via the website, you must contact. In this case, the order can only be modified or cancelled if the item has not entered the shipping phase from our warehouses.

2.6 Currency, taxes and prices

In accordance with current legislation, all purchases made on our website will be subject to value-added tax, with the exception of the Canary Islands, Ceuta and Melilla. The applicable rate will be that legally valid at any time.

For orders to the Canary Islands, Ceuta and Melilla, deliveries will be considered exempt from VAT, without prejudice to the application of taxes and duties derived from the entry and exit of the product in these territories (in accordance with the regulations in force), and must be respected. be paid directly by the customer to the logistics operator responsible for the delivery of the product.

All prices are quoted in euros (€) and must be considered as the final price to be paid by the customer (VAT included or not depending on the delivery territory, as indicated in the previous paragraphs).

2.7 Payment and security

Any order placed must be paid immediately after confirmation of the order. Only orders for which payment has been made and verified will be placed.

Payment must be made via an account deposit, paypal, a bank transfer, a credit or debit card (issued by an entity headquartered in Spain or the European Union) via the Virtual POS payment gateway.

The amount of the order will be charged on your card. You must indicate the number, the expiry date and the security code CW2 (on the back of your card). If your card is secure, you will be asked for the corresponding security codes.

This data will not be saved or manipulated by us, but will be directly recorded in the payment gateway of the corresponding financial entity. For more security, we will use a secure e-commerce authentication service, a system set up by Visa / Mastercard / Eurocard, in which the client is authenticated with its issuing banks and the merchant is authenticated with his acquiring bank. Billing will be done in real time via this payment gateway.

In the event that the load can not be definitively performed (for any reason), the order will be automatically cancelled.

2.8. Deliveries: types, delays and problems

Delivery can be made to the address of your choice (except in the post office box). Orders will be delivered at home by a logistics operator during normal business hours. If there is no one at this address when the logistics operator comes, this will leave a note and your customer service will try to contact you to close the delivery.

The usual delivery time will be around 2-3 days. This period may increase during sales periods, Christmas campaigns or in case of customs procedures or other circumstances resulting (for information only) from geographical distance, weather conditions, wars, strikes, any form of intervention by the government, the violation of our suppliers etc. as well as any other element attributable to the logistics operator responsible for the delivery of the product. We are not responsible for any delays that may occur for any of the reasons mentioned above.

If, at the time of delivery, the packaging of the order is damaged, you must open it in the presence of the logistics operator to check the status of the items. If damages are found, you must detail them on the delivery note and contact him. We will repair or replace all items free of charge.

2.9 Return, Exchange and Refund Policy

Right to retract:

The customer will have a maximum period of 14 calendar days from the delivery of the product or the conclusion of the contract if it is a service to communicate its total or partial withdrawal of the purchase of the product, in accordance with to the legislation in force. The return made on time will not incur any penalty. However, the customer must bear the shipping costs.

Mark the items to be returned on the purchase receipt you receive next to the order.

You must send the item (s) in the original packaging in which they were delivered by the logistics operator.

Once the return is disappointed by us, we will check that the physically returned items correspond to the delivery note and that they have been received under perfect conditions of use, complete, in their original packaging and without any indication of their usage.

Defects caused by negligence, shock, improper use or handling, improper tension, improper installation not performed by the authorized technical service, if any, and materials subject to wear due to normal use are not included.

The guarantee loses its value if the identification number and the guaranteed product are handled or repaired without the technical service being aware of it.

If the check of the status of the order is satisfactory, we will refund the money you paid at the time on the same credit card with which you made the payment, within a maximum of one month. Otherwise, we will contact you to return the item (shipping costs associated with this new shipment will be at your expense).

2.10. Guaranteed product

The warranty period is two years, although it does not include defects caused by negligence, shock, misuse or use, etc., or materials worn by the use. In case of default due to misuse, the repair will be billable before the budget.

In cases that warrant the use of the warranty, the repair, replacement of the item, reduction or return will be chosen under the legal conditions. SERCALIA, S.L. will make changes or returns whenever:

Advance notice is given to our customer service within two months: This step is essential regardless of the reason for the return. You can do this by sending us an email to enclosing a copy of the ticket or invoice and the order number in the subject line of the email.

We will tell you how you can act for the return of the article. The item to be returned must be properly packaged for return. The packaging must be in perfect condition and keep all its accessories and original instructions to be returned.

Failure to comply with the two-month period will not result in the loss of the right to corresponding remediation, however, the customer being responsible for damage or losses actually caused by the delay in communication.

Commercial Warranty: Manufacturers may offer additional warranties, the duration and duration of which vary by product and brand. These warranties will be the sole responsibility of the manufacturer who undertakes them.

Under the Royal Decree-Law, the seller is obliged to deliver to the consumer a good in accordance with the contract of sale under the conditions defined by it (Article 114), according to which:

"The seller is obliged to deliver to the consumer and the user products in conformity with the contract, by answering him of any lack of conformity existing at the time of the delivery of the product."

The calculation of the guarantee will begin on the same day of purchase, pursuant to the aforementioned Article 123 of the Royal Legislative Decree.


If any part of these Terms of Service is unlawful and therefore invalid, this will not affect other lawful provisions. The parties undertake to renegotiate the points of the terms of service which will be void and to incorporate them in the rest of the conditions of service.


SERCALIA, S.L. reserves the right to modify the general conditions of sale without notice, which may modify, delete or add both the content and the services provided by its intermediary, as well as the manner in which they appear presented or located on their servers.

These changes must be accepted by the user each time you make a purchase on the Web.

In the event that certain conditions of the general conditions of sale are declared illegal or not enforceable by a judicial decision, the other provisions will remain in force.


This site is located and is operators in Spain. All matters related to this site are governed by Spanish laws and are subject to the jurisdiction of the competent Spanish courts and tribunals, without the principles of conflict of laws being applicable.

In cases where the customer does not have the status of consumer or user, or has an address outside Spain, it will submit to the national courts and courts, expressly waiving any other jurisdiction that may correspond to them .

If the user decides to use or consult this site outside Spain, he must bear in mind that he does so on his own initiative and that he is responsible for compliance with the applicable legislation. This contract will come into effect and take effect from the moment of acceptance of the customer or user.

The present contract, and therefore the general conditions that it incorporates, as well as the possible appendices, besides being read on this site, can be stored, archived and reproduced by the usual electronic or computer means.

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